Frequently Asked Questions
What are Burt's Bees® Natural Pet Care Products?
Since 1984, Burt’s Bees has been working in harmony with nature to create products that work for both people and the planet. Burt’s Bees Natural Pet Care Products now brings nature’s solutions to our beloved pets. Burt’s Bees is a trademark of Burt’s Bees, Inc. and is used under license by Fetch For Pets, an independent licensee. Burt’s Bees Natural Pet Care Products’ manufacturing, packaging and distribution will adhere to the highest environmental standards. Initial range of Burt’s Bees Natural Pet Care Products will be for dogs in the grooming and oral care categories.
Will the Burt's Bees Natural Pet Care Products adhere to the same "natural" principles as existing Burt's Bees® products?
The principles and values that the Burt’s Bees brand adheres to will guide the choices made for Burt’s Bees Natural Pet Care Products, taking into account unique category dynamics. All Burt’s Bees Natural Pet Care Products are pH balanced for pets and at least 95% natural. They are formulated without Parabens, Phthalates, Petrolatum, Synthetic Fragrances, or SLS. The line features the power of nature’s ingredients like buttermilk, chamomile, lavender, and honey. All packaging is made from Post‐Consumer Recycled (PCR) materials and the bottles are also designed to be recyclable, allowing for minimal impact on the environment.
How do I determine the expiration date of a product?
There are multiple ways expiration dates may be printed on Burt's Bees Natural Pet Care products. Please refer to the below list to find the corresponding expiration date. The red text below represents the year, the blue text represents the Julian date (day of the year), and the black text represents the batch reference.
• First two digits are the year, next three are the Julian date (day of the year), last six are batch reference. 19001 123456
• First three digits are the Julian date (day of the year), next two are the year, last two are batch reference. 0011912
• First three digits are the Julian date (day of the year), next two are the year, letter is batch reference. 00A119
• First two digits are the year, next three are the Julian date (day of the year), last digit is batch reference. 190011
Where can I find the lot code on Burt’s Bees for Pets products?
You can find the lot code underneath the barcode on Burt’s Bees for Pets products. The lot code will be formatted as PCM-X-XXX-XX. The PCM signifies the company (Fetch for Pets). The first X corresponds to the month, the following three X’s are an arrangement of consecutive numbers, and the final two X’s are the last two digits of the year. For example, the lot code for a product made in July of 2019, would be: PCM724719.
Are Burt's Bees Natural Pet Care Products tested on animals?
No, Burt’s Bees has a policy against animal testing and its licensees do not test on our beloved pets either. These products were especially formulated for pets with ingredients known for specific benefits for pets, utilizing existing knowledge from personal care and pet industry.
What is the mission and vision for Burt's Bees Natural Pet Care Products?
Burt’s Bees Natural Pet Care Products extend to our beloved pets the Burt’s Bees mission to “make people’s lives better every day, naturally.” The vision for Burt’s Bees Natural Pet Care Products is to bring a higher standard of natural to our pets and to become the #1 natural pet grooming line.
Who is Fetch For Pets?
Fetch For Pets is a manufacturer of innovative pet products with an emphasis on licensed brands and has entered a partnership with Burt’s Bees Licensing, LLC to create a line of Burt’s Bees brand Natural Pet Care Products. Fetch For Pets currently licenses brands in categories such as: grooming and oral care, stain and odor control, waste management, treats and chews, apparel, accessories, toys, bowls and feeders, collars and leashes, beds, aquatics, small animal & reptile supplies. Fetch For Pets is built on the spirit of innovation and creativity. Fetch For Pets is headquartered in New York City. Find out more at www.Fetch4pets.com.
Where will Burt's Bees Natural Pet Care Products be sold?
Click here to find Burt's Bees Natural Pet Care products near you!
Why isn’t my Burt's Bees Natural Pet Care shampoo lathering?
Our Burt’s Bees Shampoos are formulated without SLS or other harsh detergents which can be irritating to a pet’s delicate skin. These types of chemicals create a lot of lather and foam which gives the illusion of a better clean, but ultimately they strip the skin of all good oils leaving dry, itchy skin and a brittle coat. We only utilize high quality, low-foaming coconut derived surfactants which gently and effectively clean while leaving a perfect balance of natural oils.
Where will Burt's Bees Natural Pet Care Products be manufactured?
Burt’s Bees Natural Pet Care Products are all manufactured in the United States by respectable American manufacturers.
Is it safe for my cat to use Burt's Bees Natural Pet Care products for Dogs?
This product is not harmful to cats but is specially formulated to meet the needs of dogs. Click here and filter by "Cats" to view the Burt’s Bees Natural Pet Care Product line for cats.
Is it safe to use Burt's Bees Natural Pet Care Products in combination with topical flea and tick products?
Yes, it safe to use Burt’s Bees Natural Pet Care Products in combination with topical flea and tick products as they will not wash off. But use Burt’s Bees Natural Pet Care Products in conjunction with the directions of your topical flea and tick product.
What ingredients are in the Burt's Bees Natural Pet Care Products?
You can read more about the ingredients used in Burt’s Bees Natural Pet Care Products by consulting our ingredients glossary here.
My pet and/or I am allergic to bees. Can I still use your products?
We do not use actual bee venom in our products – only bee byproducts such as honey and beeswax. However, if you are allergic to bee byproducts, then we do not suggest using our products. We recommend that you contact your veterinarian if any specific questions for your pet.
What is the best way to store the products?
Burt’s Bees Natural Pet Care Products are made with natural ingredients. We recommend that you store in a cool, dry, dark place away from direct sunlight and heat.
How do I determine the expiration date of a particular product?
Thank you for your interest in the shelf life of our products. Because our products are made with natural ingredients, we are unable to provide an expiration date. Instead, we provide lot code numbers that are printed directly onto the product.
The lot code is located either on the label or on the bottom of the product.
The lot code is seven digits long and starts with a 0, 1, 2 or 3. To read the lot code, the first three numbers are the day of the year the product was made (aka Julian Date). The next two digits are the year, and the last two digits are a batch number produced on that day that we use internally for identification. For example, a lot code of 0400901 translates to the product being made on February 9, 2009 and is from Batch Number 1.
Our products should be in good quality condition for 2 years. We recommend that our products are used within 12 months after opening since they are natural products. This includes keeping them out of extreme temperatures and direct sunlight. In general, any difference in texture or consistency of one of our products is often associated with it being a natural product. If you are unsure if your product is still of good quality, please contact us and provide further information on the product consistency, smell and texture.
I am concerned that my dog or I may have had a reaction to one of your products. What do I do?
In the case of life-threatening emergencies, please dial 911, poison control 800-222-1222 FREE, or call your health care provider. If you believe your pet is having a reaction to this product please contact your local vet immediately. If you are worried about the ingestion of these products, contact our Pet Poison Helpline, 855-281-1746 FREE.
Who do I contact for general comment/question?
We do everything we can to ensure that your experience makes your life just a little easier, and we welcome your questions, comments, feedback, and ideas. Please contact Customer Service at 855-430-8100 FREE toll free or email us at email@example.com.